Salt Lake City, Utah-based Teleperformance USA, a business process outsourcer, has announced that they will be permanently closing their Dallas, Texas call center. The shut-down will result in the loss of 390 positions. According to a company spokesperson, the company "recently made plans to change the structure of our customer service organization. Specifically, the changes relate to how we will handle customer inquiry calls and where those inquiry calls are answered." The company’s Fairborn facility Dayton, Ohio was similarly closed, resulting in the loss of 334 positions.
Teleperformance SE, parent of Teleperformance USA and based in Paris, France, is one of the largest business process outsourcers in the world with 300,000 employees working in 350 contact centers located in 80 countries to serve over 170 specific markets. Within this international context, continuing automation, self-help websites, and the flexibility to select service locations in low-cost areas are a definite plus when providing services to large companies.
As with any position with a contract-driven call center or business process outsourcer, employees should be aware of the risks in attempting to secure well-paid long-term positions.
Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life, or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere ... are you now wondering, Am I Next?