AM I NEXT? NO LOVE -- LAYOFFS AT TELEPERFORMANCE

Am I Next? Teleperformance USA closing call centers.

Salt Lake City, Utah-based Teleperformance USA, a business process outsourcer, has announced that they will be permanently closing their Dallas, Texas call center. The shut-down will result in the loss of 390 positions. According to a company spokesperson, the company "recently made plans to change the structure of our customer service organization. Specifically, the changes relate to how we will handle customer inquiry calls and where those inquiry calls are answered." The company’s Fairborn facility Dayton, Ohio was similarly closed, resulting in the loss of 334 positions.

Teleperformance SE, parent of Teleperformance USA and based in Paris, France, is one of the largest business process outsourcers in the world with 300,000 employees working in 350 contact centers located in 80 countries to serve over 170 specific markets. Within this international context, continuing automation, self-help websites, and the flexibility to select service locations in low-cost areas are a definite plus when providing services to large companies.

As with any position with a contract-driven call center or business process outsourcer, employees should be aware of the risks in attempting to secure well-paid long-term positions.

Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life, or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere ... are you now wondering, Am I Next?

AM I NEXT? NO LOVE -- LAYOFFS AT DIRECT AUTO AND LIFE INSURANCE

Am I Next? Direct Auto and Life Insurance closing call center.

National General Management Corporation, parent of Nashville, Tennessee-based Direct Auto and Life Insurance, an underwriter of non-standard insurance policies, will be closing their Baton Rouge, Louisiana call center and laying off approximately 127 workers. An additional 63 workers will be offered the opportunity to telecommute and provide services from their homes.

Call centers are particularly susceptible to automation using IVR (Interactive Voice Response), competition from the company’s self-help websites that can solve many of the routine problems normally handed by call center employees, and of course, outsourcing to a BPO (Business Process Outsourcer) which can allow a company to develop its core competencies while providing flexible staffing options, insulating the company from dealing with employees, and providing specialized services at a lower price point.

Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life, or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere ... are you now wondering, Am I Next?

AM I NEXT? NO LOVE -- LAYOFFS AT AVELLA SPECIALTY PHARMACY

Am I Next? OptumRX shutting down Avella’s Houston, Texas facilities.

Phoenix, Arizona-based Avella Specialty Pharmacy, acquired by UnitedHealth Group Inc.’s Irvine, California-based OptumRX subsidiary in 2018, has announced that they will be closing two sites in Houston, Texas which will result in the loss of 161 positions. A company spokesperson noted that the two facilities “do not align to our overall business objectives at this time.” Avella compounds and distributes specialty drugs, which are often high-cost and are used to treat complex conditions. Avella’s purchase from Riordan, Lewis & Haden, a private equity firm, was kept private. It is believed that this acquisition will position OptumRX’s specialty unit BriovaRx as the third largest specialty pharmacy in the United States.

Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life, or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere ... are you now wondering, Am I Next?