Denver, Colorado-based HomeAdvisor, the digital lead service that connects prescreened, local service professionals with individuals seeking home improvement and handyman services, has announced that the company will be closing their Colorado Springs, Colorado customer contact center. The closure will affect 229 employees and be completed year end. Positions lost will include sales consultants, project advisers, customer care representatives, marketing consultants and advisers, managers, and other support personnel. The workload will be transferred to the company’s other facilities in Golden, Colorado and Denver, Colorado offices.
According to a company spokesperson, “To accelerate our growth and to best position our company for the future, we’ve made the decision to consolidate our Colorado sales and customer care footprint, which means we’ll be closing our Colorado Springs location by the end of the year. These decisions are never easy — we thank our Colorado Springs’ colleagues for their valued contributions and as we continue to grow HomeAdvisor’s operations, encourage them to apply for open positions at our other Colorado locations. This proactive move puts HomeAdvisor in a position to grow faster and ultimately attract more talent to the state we call home.” The company’s parent also owns Angie’s list which offers similar services.
Generally speaking, many call centers are downsizing, outsourcing, or closing as internet-based systems and interactive voice response units replace dedicated human customer service representatives.
Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. Are you now wondering, Am I Next?