Los Angeles, California-based Continuum Global Solutions, a business process outsourcer of customer care services and call centers, announced the closure of its Lexington, Kentucky call center which will result in 117 employee layoffs. The decision is driven by the cold, hard reality of flexible staffing to meet the demands of contractual customers as well as the corporate machinations involving private investment capital firms and the financial engineering which follows.
In 2018, Skyview Capital acquired a portfolio of Conduent’s standalone customer care contracts and has decided to operate various customer call center platforms under the branding of Continuum Global Solutions. As the night follows the day, there is always some degree of restructuring and rebalancing the staffing following such acquisitions.
Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life, or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere ... are you now wondering, Am I Next?