Livonia, Michigan-based Trinity Health, a not-for-profit Catholic health system operating 92 hospitals in 22 states, including 120 continuing care locations encompassing home care, hospice, PACE and senior living facilities, is continuing its operational restructuring by outsourcing some of its information technology positions to a third-party business process operation.
The outsourced positions will impact 557 employees, including system administrators, service desk employees, and engineers at various seniority levels, at its Livonia, Michigan headquarters. This follows a similar 10.5% reduction in force of its revenue cycle positions in January 2026.
According to a spokesperson, “Like other not-for-profit health care systems, the financial pressures we are facing are real. Sustaining that pace is increasingly difficult for any single organization on its own. A partner whose core business is technology support gives us access to specialized expertise and innovation at the speed and scale health care now requires while strengthening service reliability.”
As part of our proactive efforts to reposition the Ministry for long-term sustainability and growth, we are changing how we deliver some of our technology and information services (TIS). This includes moving some TIS work currently performed in-house to a technology partner with deep expertise in modern technology infrastructure and service delivery.
The pace and complexity of health care technology are accelerating. Sustaining that pace is increasingly difficult for any single organization on its own. A partner whose core business is technology support gives us access to specialized expertise and innovation at the speed and scale health care now requires while strengthening service reliability.
This change affects TIS roles that involve internal technology support services, including the service desk and applications support. It does not affect clinical, patient-facing roles.
We are confident this is the right decision for our organization and the communities we serve. We also know it has a very real impact on our valued colleagues whose roles are affected. That matters deeply to us. We are committed to supporting colleagues with care and respect, including opportunities for new roles within Trinity Health and the partner organization, along with transition support and resources.
Guided by our Mission and Values, we will keep making decisions that strengthen our Ministry so we can provide access to safe, high-quality, and compassionate care our communities need today and for generations to come.
Change is constant, and it's coming. Tomorrow will always come, no matter how much you try to ignore it. Life offers no guarantees, nor promises of a bright future. We see good people being laid off through no fault of their own. Just because something terrible hasn't happened yet doesn't mean it won't. It can happen to anyone, at any time, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. While many employees can read the writing on the wall, why do most assume it’s targeted at someone else? Are you wondering, "Am I next"?