NO LOVE AT SITEL

Miami, Florida-based Sitel, an international business process outsourcing services vendor, has announced the layoff of 184 workers in the Painted Post, New York call center. This is a routine capacity-sizing issue following the loss of a major customer, said to be the Wall Street Journal. 

According to a WARN (Worker Adjustment and Retraining Notification Act) notice filed with the state, the cuts include 162 customer service representatives, 11 coaches, two coach apprentices, one learning specialist, two operation managers, one operation manager apprentice, one real-time analyst, two receptionists, one facility coordinator and one partner.

Live call centers are being decimated by technology. Interactive Voice Response, Artificially Intelligent Bots, and self-service options on mobile devices are all impacting human operators that provide routine subscription servicing and billing information. Call center employees should be wary of big changes and the loss of contracts in the near future.

Are you wondering, Am I Next?

NO LOVE AT TELVISTA (01/03/26)

JANUARY 3, 2026 — DALLAS, TEXAS FACILITY CLOSURE

The company has announced the closure of its Dallas, Texas, call center facility.

The closure affects 110 employees and is scheduled for February 28, 2026.

Layoffs usually follow the loss of a significant customer or a group of customers. It is an increasingly familiar scenario as companies use artificial intelligence-driven chatbots to service the majority of their clients' needs.

JANUARY 11, 2018 — Original Blog

Dallas-based Telvista has notified the State of Virginia that it will permanently close its Danville, Virginia, facility on March 7, 2018. Approximately 300 employees will lose their jobs, in addition to the 222 who lost their jobs in 2017. The closing should come as no surprise to any employee since the well-publicized loss of a major call center contract with Verizon. Telvista provides contracted call center services for companies that find it cost-effective to outsource scalable, labor-intensive contact center services and avoid the legal complications associated with a function characterized by high personnel training and turnover rates. Televista has a major presence in Mexico, with six call centers, including its Dallas facility. 

Change is constant, and it's coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life, nor promises of a bright future. We see good people being laid off through no fault of their own. Just because something terrible hasn't happened yet doesn't mean it won't. It can happen to anyone, at any time, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. While many employees can read the writing on the wall, why do most assume it’s targeted at someone else? Are you now wondering, Am I Next?

NO LOVE AT UNITEDHEALTHCARE (12/12/21)

DECEMBER 12, 2021 — WARNING LAYOFFS AHEAD

Minnetonka, Minnesota-based UnitedHealth Group, America's largest healthcare benefits manager will acquire Nashville, Tennessee-based Change Healthcare, a provider of technology, data analytics, and software for revenue and payment cycle management and clinical information exchange solutions for the healthcare industry, by the early part of 2022.

Employees associated with Optum and ChangeHealthcare’s data analytics group should expect some level of restructuring, consolidation, and the elimination of redundancies leading to layoffs.

NOVEMBER 29, 2017 — Original post

It appears that UnitedHealthcare will be laying off approximately 381 jobs in Phoenix, Arizona after losing its contract to provide military insurance through the Tricare program.

It should be noted that UnitedHealthcare is a flexible staffer and that jobs lost in one place may be added in another at the convenience of the company. According to published reports, the Tricare contract was valued at $17 BILLION over a five-year period beginning in 2012. The total amount of contracted services to manage the military’s Tricare managed health program is said to be $58 BILLION. Of course, those providers who lost contracts were quick to lodge official protests with the GAO (Government Accountability Office) which was also quick to find “found no basis to sustain or uphold the protest” and deny all of the protest filings. A more comprehensive description of the bidding process and results – including the winning companies – can be found here.