AM I NEXT? NO LOVE AT ERC

Am I Next? Enhanced Recovery Company closing Melbourne, Florida office.

A Jacksonville, Florida-based Enhanced Recovery Company, a business process outsource company specializing in third-party contract debt collection, has announced the permanent closure of its Melbourne, Florida office. The closure will result in 218 layoffs, mostly collection agents and support staff. A company spokesperson noted that the closure was a "business reallocation and resulting corporate reorganization."

As we have seen, call centers have been severely impacted by automation and the introduction of self-service options for clients.

Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life, or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. Are you now wondering, Am I Next?

AM I NEXT? NO LOVE AT IQOR

IQOR — Contract loss, 300 layoffs, closing facility.

St. Petersburg, Florida-based iQor, a business process outsourcing company which provides call centers offering customer service, third-party collections and accounts receivable management, has announced that it will be closing its Klamath Falls, Oregon call center on August 30, 2019 and laying off 300 workers. The 43,000 square building and 23 acre site has been listed for sale at $5 million.

Like most contract-driven call centers, the decision was driven by the loss of a major client.

According to a company spokesperson, “The decision to close Klamath Falls has been difficult given the skills and commitment of the employees at the site. Our Operations and Human Resource teams are working closely with affected team members to assist them in their transition to new employment opportunities. We will be closing our operations in Klamath Falls on August 30, 2019. Our Executive and Sales leadership teams have worked hard to secure another client in Klamath Falls. Despite our best efforts, factors outside of our control will not permit us to maintain our operations in Klamath Falls.”

The company is owned by a middle-market private equity firm, the Palo Alto, California-based HGGC (Huntsman Gay Global Capital) and operates about 40 call centers in North America, Europe, and Asia.

Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life, or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere ... are you now wondering, Am I Next?

AM I NEXT? NO LOVE AT ARROW ELECTRONICS

Am I Next? Arrow Electronics to close asset recovery division and lay off hundreds.

Centennial, Colorado-based Arrow Electronics, a major manufacturer, assembler, and distributor of computers, electronic components and tools, has announced the closure of its 3-year-old, 400,000 square-foot Gahanna, Ohio “asset disposal” facility resulting in layoffs of 304 employees. The closure is estimated to take place around September 14, 2019. The facility is primarily dedicated to the refurbishment, recycling, or disposal of used computers and other electronic devices. It appears that this closure may be part of a larger world-wide effort to reduce costs and redeploy assets. According to a company spokesperson, “After careful market analysis indicating that business dynamics have changed since we entered this market, we have decided to wind down operations at our business.” Essentially, Arrow processed used electronics from large customers such as Boeing, Cisco Systems, Dell Technologies, Google, and others and re-sold them to retailers of used goods or international companies with less stringent demands and smaller budgets.

In addition, another 143 employees with similar tasks will be laid off at its Windsor, Connecticut asset disposal facility. With hundreds of more layoffs to follow as the company shutters its personal computer and asset disposition businesses world-wide.

Arrow Electronics President and CEO Michael J. Long noted that Arrow is “disappointed that our anticipated results for the second quarter are lower than we had initially expected” and cited the cause as “deteriorating demand in the global components business.”

Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life, or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. Are you now wondering, Am I Next?