Am I Next? No love at WOW telecommunications.

Another call center bites the dust as Englewood, Colorado-based Wide Open West, the sixth largest cable operator in the United States, shuts down its Colorado Springs, Colorado call center and lays off 200 employees. The company noted that the decision to close the call center was based on the increasing use of automation. The spokesperson saying, “We have put different technologies in place for our customers to talk to us, such as online chat and sales orders through our website, so we don’t have as much call volume. It became evident that we didn’t have the call volume to support the center.”

There are no guarantees in life, or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere ... are you now wondering, Am I Next?



Am I Next? Nikon plant closing; decline in digital single lens reflex cameras (DSLR)

There is little or no doubt about the bloodbath at Kodak that occurred when consumers switched from film to digital cameras.

Unfortunately, we are starting to see consumers, with the exception of professional photographers and hardcore hobbyists, switch from the massive DSLRs to lightweight smartphone-based cameras or video-based camera systems. And, with the prospect of purchasing new lenses, consumers feel less constrained to attempt to salvage their lens collections and stay within the same brand framework.

So it should not come as a surprise that Nikon, one of the most reliable names in cameras (along with Leica, Canon, and Sony) is shutting down its Chinese operation and laying off all 2,200 employees.

In addition to consumer preferences, we also saw a majority of professional photographers switch to Canon cameras and lens systems. 

I have several Nikon cameras and lenses. My Nikon F4S film camera sits on a shelve, worth less than $100 as compared with its original $1,600 price. Ditto, my D300 DSLR. I have a collection of smaller Nikon cameras but they are virtually worthless as I use my iPhone for most casual shots. My next camera is likely to be a high-resolution video camera suitable for small productions.