IQOR — Contract loss, 300 layoffs, closing facility.

St. Petersburg, Florida-based iQor, a business process outsourcing company which provides call centers offering customer service, third-party collections and accounts receivable management, has announced that it will be closing its Klamath Falls, Oregon call center on August 30, 2019 and laying off 300 workers. The 43,000 square building and 23 acre site has been listed for sale at $5 million.

Like most contract-driven call centers, the decision was driven by the loss of a major client.

According to a company spokesperson, “The decision to close Klamath Falls has been difficult given the skills and commitment of the employees at the site. Our Operations and Human Resource teams are working closely with affected team members to assist them in their transition to new employment opportunities. We will be closing our operations in Klamath Falls on August 30, 2019. Our Executive and Sales leadership teams have worked hard to secure another client in Klamath Falls. Despite our best efforts, factors outside of our control will not permit us to maintain our operations in Klamath Falls.”

The company is owned by a middle-market private equity firm, the Palo Alto, California-based HGGC (Huntsman Gay Global Capital) and operates about 40 call centers in North America, Europe, and Asia.

Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life, or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere ... are you now wondering, Am I Next?