SEPTEMBER 16, 2019 — 100 CALL CENTER EMPLOYEES LAID OFF
The company has announced the layoff of 100 employees at its Orlando, Florida call center. Call center operations are being outsourced to a third-party business process outsourcer.
According to a company spokesperson, “SeaWorld undertook a careful review of our operations and made a business decision to restructure our call center operations. This move will allow us to better and more efficiently scale our call center to meet customer demand, especially during peak months."
Once again we see the power of a relatively small group of animal and environmental activists and a well-coordinated media campaign as Sea World announces that they will lay off 350 employees.
Much of SeaWorld’s woes can be attributed to the 2013 documentary Blackfish, which detailed the purported abuse of “killer whales” (orcas) at SeaWorld. Without its iconic star “Shamu” attraction, attendance plummeted. This movie and all of the surrounding hype greatly upset children and their virtue signaling parents who refused to visit the attraction.
This layoff was preceded by another 320 jobs last December (2015) and 300 jobs the previous year (2014). Declining attendance, revenue, and profits – and the rising value of the company’s real estate may mean that there is more money in high-rise condos than an amusement venue.
No matter how much fun amusement attractions seem, the idea of a family of four paying a little over $3,0200 for a four-day vacation including hotel but exclusive of travel seems excessive. Especially with an increasing degree of 3-D and immersive virtual reality devices that can replicate everything but the smell, the crowds, and the fatigue, hassle, and long lines.
Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life, or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere ... are you now wondering, Am I Next?