UPDATE - APRIL 30, 2019 — MORE CALL CENTER LAYOFFS
It should come as no surprise that changes in client’s needs will result in layoffs at call centers. The company has notified 73 contact center workers of a layoff commencing the end of May 2019. It is believed that the same company that was responsible for the previous mass layoff may be responsible for the new layoffs.
Harte Hanks, the Texas-based marketing services company has announced that they will layoff at least 460 employees at their Texarkana facility. The reduction in force is driven by a change in business circumstances, rumored to be the loss of FedEx, a major services client. According to Harte Hanks spokesperson Scott Hamilton, “We would expect we will continue to operate in Texarkana with 110 or so employees at lease for the time being but there are no plans to shut the facility down completely.” There should be no surprise that consumer contact call and processing centers utilize flexible staffing which depend on individual client contracts.
Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life, or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere ... are you now wondering, Am I Next?