The South Carolina-based Lash Group, a subsidiary of AmerisourceBergen, has announced the layoff of 202 employees at their Monroeville, Pennsylvania which offers pharmacy and support services to individual patients. According to a company spokesperson, the layoffs are part of “an effort to evaluate and align company capabilities to meet customer needs.”
Additionally, up to 300 employees will be permanently laid off when the company closes their Rockville, Maryland facility. According to company spokesperson, Lauren Esposito, "These decisions are not made lightly, but are implemented to strengthen the company’s long-term prospects for continued growth. Employees at this location are involved with clinical care, business management and technical support.
It is unknown how the company’s patient self-service portals, increasing automation, and state of the art CRM (Customer Relationship Management) system may be contributing to the reduction in call center employees.