Tampa, Florida-based Sykes Enterprises, a multinational provider of business process outsourcing has announced the layoff of 640 employees, mostly customer service representatives and their supervisors, at its Boise, Idaho call center.
As with most providers of contracted services, it should come as no surprise that the company will periodically adjust its staffing to meet the customer’s contractual requirements. It is believed that the layoff can be linked to the company’s contract to supply call services to Capital One bank. And, in an unusual move, the company requested the presence of local police officers at the time of the announcement.
According to the company’s spokesperson, “SYKES had some ‘client changes with their specific business needs’ that prompted the layoffs. SYKES will remain open with business on other accounts and are doing everything we can to help employees impacted by this decision. Those affected were provided 60 days’ pay and benefits to provide them time to adjust and seek other employment. We are actively looking to bring new business to our center in Boise and continue to provide new career opportunities for residents of the Boise metro area."
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