Irvine, California-based Alorica, an international provider of business outsourcing services, has filed a WARN (Worker Adjustment and Retraining Notification) Notice with the State of Georgia indicating it would be laying off 635 call center employees in Kennesaw, George and closing the facility which services the telecom, media, and entertainment industries. A company spokesperson offered up the usual corporate-speak platitudes, noting that “As we implement new initiatives to stay on top of market trends and evolve with our clients’ business needs, we sometimes must make changes that impact our people."
It should come as no surprise to employees, past, present, and future that outsourcing providers, especially call centers, whose business is dependent on contracts, will from time-to-time adjust their workforce to meet current contractual demands. The loss of a single major customer is often enough to send hundreds of employees scrambling for another position. Most of these positions are jobs, not careers, and all employees including middle management are susceptible to the vagaries of contract loss or renegotiation.
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