UPDATE: APRIL 22, 2019 — ADDITIONAL LAYOFFS IN WATERTOWN, NEW YORK
The company has announced the closure of its Watertown, New York facility that will result in the termination of 244 employees. The layoffs should not come as a surprise to workers since the facility was purchased from Convergys and it was known that there would be a period of corporate consolidation.
UPDATE: APRIL 9, 2019 ADDITIONAL LAYOFFS IN TUCSON, ARIZONA
The company has filed a WARN (Worker Adjustment and Retraining Notification) notice indicating a layoff of 785 employees at its West Tucson, Arizona call center. The decision was driven by the restructuring after Concentrix acquired Convergys and its Tucson operation.
Fremont, California-based Concentrix, a subsidiary of Synnex Corporation and a provider of business process outsourcing service, has announced that it plans to lay off 318 employees in its Greenville, North Carolina contact center in May 2019. The decision was driven by business changes in contracted service programs.
The company previously announced the layoff of 173 employees in its Charlotte, North Carolina contact center around April 2019, noting “This is due to a change in business strategy.”
The company is undergoing additional restructuring from the acquisition of Cincinnati, Ohio-based Convergys which saw 258 employees losing their jobs in Northern Kentucky, 232 employees in New York, and 209 employees in Michigan.
While business process outsourcing vendors use a flexible staffing model that responds to contractual obligations and is susceptible to contract losses, the call center/customer engagement industry is consolidating with many positions transferred offshore where personnel costs are lower.
Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life, or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere ... are you now wondering, Am I Next?